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Hotel Guest Service Assistant needed for Nights shift / Holiday Inn Epsom


Website RedefineBDL Redefine|BDL Hotels Recruitment Agency

Hotels Hospitality Recruitment with the main London hotel brands, including IHG Hotel, Hilton, Starwood, Accor, Holiday Inn, Marriott and Wyndham.

This job will best suit someone local to Epsom: Ewell, Mole Valley, Reigate, Banstead, Purley and postcode KT18 districts, South Croydon.

Job address: Holiday Inn Epsom Downs Hotel, Langley Vale Rd, Epsom, Surrey KT18 5LG. Nearest Bus Stop: Epsom Race Course. Bus Numbers: 317, 319, 460, 480, 676.

Brentford Redefine|BDL Hotels Recruitment Office is now looking to recruit exrerienced hotel guest service assistants to provide outstanding service to our hotel guests and who put our costumer at the heart of everything we do.
This is exciting opportunity has arisen for a full time night guest service assistant to join the Holiday Inn Express Epsom Downs reporting into the Night Manager.
The successful applicant for this role will be able to demonstrate they have worked in a team environment to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain brand standards and deliver a level of high performance consistency.
Key responsibilities for this role include
• General reception and bar duties
• Maintaining hotel operation at night time to include cleaning, security and meeting room set up
• Front line customer service, cash handling and auditing procedures We’re looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions in the absence of the night manager and has a desire to provide exceptional customer service. Customer service experience within a similar role would be advantageous. Hours are between 10.45pm and 07.15am over five nights per week, 40 hours per week. Flexibility to work overtime and to cover holidays is essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career. If you feel you have what it takes to join the UK’s largest independent hotel management company please apply.
This Job is Permanent

To apply for this job opportunity please contact the hotel manager at or visit the Redefine|BDL Hospitality Recruitment office at The Mille, 1000 Great West Road, Brentford, Hounslow TW8 9DW. near Brentford Railway Station. Nearest Bus Stop; Great West Rd/Boston Manor Rd, Bus numbers; 195 and E8. Tel: 02082329014. Email:

To apply for this job email your details to

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