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Hotel Guest Service Assistant – Holiday Inn Camden, North West London


Website Redefine|BDL Hotels Recruitment solutions

Redefine|BDL Hotels is a hotel Management Recruitment company with jobs in IHG Hotels, Hilton, Starwood, Accor, Holiday Inn, Marriott and Wyndham Hotels. Brentford Hounslow Heathrow

Redefine|BDL Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. An exciting opportunity has arisen for a Part Time Guest Service Assistant to join the Holiday Inn London – Camden Lock reporting into Khurshid Baig, Front Office Manager. The working hours will be 24 hours per week (8hrs per day). The successful applicant for this role will be able to demonstrate that they enjoys working within a small vibrant team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain brand standards and deliver a level of high performance consistency. Key responsibilities for this role include:

• Welcoming Guests, assist the Reception Team in the smooth and efficient running of the Lobby Area and Luggage Services to the satisfaction of all guests needs.

• Demonstrate a ‘Service’ attitude and take ownership of guest’s request at all times.

• Attends to guest’s complaints and resolve it as per company standards.

We’re looking for someone who can be Friendly, bubbly, smart, well presented and engaging, can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, has a desire to provide exceptional customer service. Flexible and Self-motivated yet a strong team player. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career. If you feel you have what it takes to join the UK’s largest independent hotel management company please apply using the link below.

If you would like to apply for hotel job opportunities in other London boroughs please visit the Redefine|BDL Hotels Recruitment office at The Mille, 1000 Great West Road, Brentford, Middlesex TW8 9DW.

To apply for this job email your details to

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