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call handler/Switchboard Operator – Central London


Website Off to Work Recruitment agency - City Of London

Central London jobs on hospitality, catering and and Customer Service

Off to Work Recruitment agency is recruiting a Switchboard Operator to join a team of 3 staff members based in central London and handle calls for 21 clients nationwide.

Primary Role
To provide a warm, professional and efficient telephone service to all external callers and guests as well as to internal stakeholders.

What is expected of you?
You will work with your colleagues, to bring the best out in each other and form a ‘world class’ team.
You will recognise and respect we are all different, have different values and experience.
To provide prompt, courteous and warm welcome to all callers
To take accurate messages when required and ensure they are passed to the relevant person on a timely basis
To handle all incoming enquiries via the Switchboard promptly and efficiently
To manage the booking of the car parking spaces in line with Company policy
To keep the Switchboard information and directories (People profile directory) up to date and to bring any discrepancies with information to the attention of appropriate person
To direct all incoming calls to the correct department and individual in a timely, polite and efficient manner
To enhance the caller/guest experience
To provide assistance to internal stakeholders in making calls and to liaise with IT in relation to issues reported with telephones
To maintain an organised and tidy work area
Take appropriate action to address service issues to the satisfaction of the Client and company in order to maintain client loyalty and to ensure that all non-conformance issues and outcomes are recorded, resolved with the appropriate guidance from your line manager
To report all faulty equipment to the General Manager and/or relevant internal stakeholders

You need to have previous experience working in a similar role to apply for this job.
Please visit the Agency’s Office in City of London at Kings House 36-37 King Street, EC2V 8BB for other jobs in Retail and sales managers. The Off to Work Recruitment office is located near Bank station

To apply for this job email your details to

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